Trade Returns

Return terms for authorized Joryel Vera retailers. Shopping for yourself? See our Refund Policy.

One program for every piece in your case

Whether your pieces came from one of our pre-packaged group selections or from your own picks, the same program keeps your case fresh.

From month 8 onward

Case Refurbishment & Inventory Balancing

Available on pieces that have been in your store for at least 8 months from the invoice date.

To receive credit for returned pieces, place a new order for delivery worth at least twice the value of the pieces you return.

Pre-packaged group selections →

Every Joryel Vera design stays in the collection — no design is ever retired. A balancing credit can always be put toward pieces from the current line, and you can choose from over 800 designs online.

What we accept

  • Pieces in unused, saleable condition, with original tags where supplied.
  • Not eligible: sale or clearance items, special orders, and custom work.

How to send a return

  1. Contact us first for a return authorization — call 561-508-2945 or email info@joryelverawholesale.com.
  2. List the style numbers and quantities you would like to return, and the pieces you would like in their place.
  3. Ship with a tracked method and send us the tracking number when the package goes out.

Returns ship to: Joryel Vera Enterprise, Inc., 11020 Legacy Drive, Unit 6-101, Palm Beach Gardens, FL 33410, United States.

Exchanges and repairs

For an exchange or a repair, contact us before shipping anything back and we will walk you through it.